{"dataType": "CVE_RECORD", "dataVersion": "5.2", "cveMetadata": {"cveId": "CVE-2026-23756", "assignerOrgId": "83251b91-4cc7-4094-a5c7-464a1b83ea10", "state": "PUBLISHED", "assignerShortName": "VulnCheck", "dateReserved": "2026-01-15T18:42:20.938Z", "datePublished": "2026-04-20T17:30:51.162Z", "dateUpdated": "2026-04-20T18:08:49.925Z"}, "containers": {"cna": {"providerMetadata": {"orgId": "83251b91-4cc7-4094-a5c7-464a1b83ea10", "shortName": "VulnCheck", "dateUpdated": "2026-04-20T17:31:04.076Z"}, "title": "GFI HelpDesk < 4.99.9 Stored XSS via Troubleshooter Step Subject", "problemTypes": [{"descriptions": [{"lang": "en", "cweId": "CWE-79", "description": "CWE-79 Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')", "type": "CWE"}]}], "affected": [{"vendor": "GFI Software", "product": "HelpDesk", "versions": [{"status": "affected", "version": "0", "lessThan": "4.99.9", "versionType": "semver"}], "defaultStatus": "unaffected"}], "descriptions": [{"lang": "en", "value": "GFI HelpDesk before\u00a04.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link.", "supportingMedia": [{"type": "text/html", "base64": false, "value": "GFI HelpDesk before&nbsp;4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter &gt; View Troubleshooter and clicks the affected step link.<br>"}]}], "references": [{"url": "https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases", "tags": ["vendor-advisory", "patch"]}, {"url": "https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-troubleshooter-step-subject", "tags": ["third-party-advisory"]}], "metrics": [{"format": "CVSS", "scenarios": [{"lang": "en", "value": "GENERAL"}], "cvssV4_0": {"attackVector": "NETWORK", "attackComplexity": "LOW", "attackRequirements": "NONE", "privilegesRequired": "LOW", "userInteraction": "PASSIVE", "vulnConfidentialityImpact": "NONE", "subConfidentialityImpact": "LOW", "vulnIntegrityImpact": "NONE", "subIntegrityImpact": "LOW", "vulnAvailabilityImpact": "NONE", "subAvailabilityImpact": "NONE", "exploitMaturity": "NOT_DEFINED", "Safety": "NOT_DEFINED", "Automatable": "NOT_DEFINED", "Recovery": "NOT_DEFINED", "valueDensity": "NOT_DEFINED", "vulnerabilityResponseEffort": "NOT_DEFINED", "providerUrgency": "NOT_DEFINED", "version": "4.0", "baseSeverity": "MEDIUM", "baseScore": 5.1, "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N"}}, {"format": "CVSS", "scenarios": [{"lang": "en", "value": "GENERAL"}], "cvssV3_1": {"version": "3.1", "attackVector": "NETWORK", "attackComplexity": "LOW", "privilegesRequired": "LOW", "userInteraction": "REQUIRED", "scope": "CHANGED", "confidentialityImpact": "LOW", "integrityImpact": "LOW", "availabilityImpact": "NONE", "baseSeverity": "MEDIUM", "baseScore": 5.4, "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N"}}], "credits": [{"lang": "en", "value": "Alex Williams from Pellera Technologies", "type": "finder"}, {"lang": "en", "value": "VulnCheck", "type": "coordinator"}], "source": {"discovery": "EXTERNAL"}, "x_generator": {"engine": "Vulnogram 1.0.1"}}, "adp": [{"metrics": [{"other": {"type": "ssvc", "content": {"timestamp": "2026-04-20T18:08:39.341495Z", "id": "CVE-2026-23756", "options": [{"Exploitation": "none"}, {"Automatable": "no"}, {"Technical Impact": "partial"}], "role": "CISA Coordinator", "version": "2.0.3"}}}], "title": "CISA ADP Vulnrichment", "providerMetadata": {"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0", "shortName": "CISA-ADP", "dateUpdated": "2026-04-20T18:08:49.925Z"}}]}}

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{"cveTags": [], "descriptions": [{"lang": "en", "value": "GFI HelpDesk before\u00a04.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link."}], "id": "CVE-2026-23756", "lastModified": "2026-04-20T18:16:24.297", "metrics": {"cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 5.4, "baseSeverity": "MEDIUM", "confidentialityImpact": "LOW", "integrityImpact": "LOW", "privilegesRequired": "LOW", "scope": "CHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N", "version": "3.1"}, "exploitabilityScore": 2.3, "impactScore": 2.7, "source": "disclosure@vulncheck.com", "type": "Primary"}], "cvssMetricV40": [{"cvssData": {"Automatable": "NOT_DEFINED", "Recovery": "NOT_DEFINED", "Safety": "NOT_DEFINED", "attackComplexity": "LOW", "attackRequirements": "NONE", "attackVector": "NETWORK", "availabilityRequirement": "NOT_DEFINED", "baseScore": 5.1, "baseSeverity": "MEDIUM", "confidentialityRequirement": "NOT_DEFINED", "exploitMaturity": "NOT_DEFINED", "integrityRequirement": "NOT_DEFINED", "modifiedAttackComplexity": "NOT_DEFINED", "modifiedAttackRequirements": "NOT_DEFINED", "modifiedAttackVector": "NOT_DEFINED", "modifiedPrivilegesRequired": "NOT_DEFINED", "modifiedSubAvailabilityImpact": "NOT_DEFINED", "modifiedSubConfidentialityImpact": "NOT_DEFINED", "modifiedSubIntegrityImpact": "NOT_DEFINED", "modifiedUserInteraction": "NOT_DEFINED", "modifiedVulnAvailabilityImpact": "NOT_DEFINED", "modifiedVulnConfidentialityImpact": "NOT_DEFINED", "modifiedVulnIntegrityImpact": "NOT_DEFINED", "privilegesRequired": "LOW", "providerUrgency": "NOT_DEFINED", "subAvailabilityImpact": "NONE", "subConfidentialityImpact": "LOW", "subIntegrityImpact": "LOW", "userInteraction": "PASSIVE", "valueDensity": "NOT_DEFINED", "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X", "version": "4.0", "vulnAvailabilityImpact": "NONE", "vulnConfidentialityImpact": "NONE", "vulnIntegrityImpact": "NONE", "vulnerabilityResponseEffort": "NOT_DEFINED"}, "source": "disclosure@vulncheck.com", "type": "Secondary"}]}, "published": "2026-04-20T18:16:24.297", "references": [{"source": "disclosure@vulncheck.com", "url": "https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases"}, {"source": "disclosure@vulncheck.com", "url": "https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-troubleshooter-step-subject"}], "sourceIdentifier": "disclosure@vulncheck.com", "vulnStatus": "Received", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-79"}], "source": "disclosure@vulncheck.com", "type": "Primary"}]}

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