GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the ticket subject field that allows authenticated staff members to inject malicious JavaScript by manipulating the editsubject POST parameter. Attackers can inject XSS payloads through inadequate sanitization in Controller_Ticket.EditSubmit() that bypass the incomplete SanitizeForXSS() method to execute arbitrary JavaScript when other staff members or administrators view the affected ticket.

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Attack Requirements None

User Interaction Passive

Vulnerable System Confidentiality Impact Low

Vulnerable System Integrity Impact Low

Vulnerable System Availability Impact None

Subsequent System Confidentiality Impact High

Subsequent System Integrity Impact High

Subsequent System Availability Impact High

No CVSS v3.1

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

No EPSS score available.

Exploitation none

Automatable no

Technical Impact partial

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions
GFI Software HelpDesk unaffected
Version Status Constraints
0 affected < 4.99.9

No data.

No data.

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Project Subscriptions

No data.

Advisories

No advisories yet.

Fixes

Solution

No solution given by the vendor.

Workaround

No workaround given by the vendor.

References
Link Providers
https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases cve-icon cve-icon
https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-editsubject-parameter cve-icon cve-icon
History

Mon, 20 Apr 2026 18:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Mon, 20 Apr 2026 18:00:00 +0000

Type Values Removed Values Added
Metrics cvssV4_0

{'score': 5.1, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N'}

 cvssV4_0

{'score': 6.4, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:L/VI:L/VA:N/SC:H/SI:H/SA:H'}

Mon, 20 Apr 2026 17:45:00 +0000

Type Values Removed Values Added
Description GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the ticket subject field that allows authenticated staff members to inject malicious JavaScript by manipulating the editsubject POST parameter. Attackers can inject XSS payloads through inadequate sanitization in Controller_Ticket.EditSubmit() that bypass the incomplete SanitizeForXSS() method to execute arbitrary JavaScript when other staff members or administrators view the affected ticket.
Title GFI HelpDesk < 4.99.9 Stored XSS via editsubject Parameter
Weaknesses CWE-79
References
Metrics cvssV4_0

{'score': 5.1, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N'}

Projects

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cve-icon MITRE

Status: PUBLISHED

Assigner: VulnCheck

Published:

Updated: 2026-04-20T17:45:55.788Z

Reserved: 2026-01-15T18:42:20.938Z

Link: CVE-2026-23758

cve-icon Vulnrichment

Updated: 2026-04-20T17:45:52.114Z

cve-icon NVD

Status : Received

Published: 2026-04-20T18:16:24.643

Modified: 2026-04-20T18:16:24.643

Link: CVE-2026-23758

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses