{"dataType": "CVE_RECORD", "dataVersion": "5.2", "cveMetadata": {"cveId": "CVE-2026-32752", "assignerOrgId": "a0819718-46f1-4df5-94e2-005712e83aaa", "state": "PUBLISHED", "assignerShortName": "GitHub_M", "dateReserved": "2026-03-13T18:53:03.532Z", "datePublished": "2026-03-19T21:21:54.613Z", "dateUpdated": "2026-03-19T21:21:54.613Z"}, "containers": {"cna": {"title": "FreeScout: Broken Access Control in ThreadPolicy \u2014 Any User Can Read/Edit All Customer Messages", "problemTypes": [{"descriptions": [{"cweId": "CWE-284", "lang": "en", "description": "CWE-284: Improper Access Control", "type": "CWE"}]}], "metrics": [{"cvssV3_1": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 0, "baseSeverity": "NONE", "confidentialityImpact": "NONE", "integrityImpact": "NONE", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:N", "version": "3.1"}}], "references": [{"name": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-wxg5-g9vv-v8g9", "tags": ["x_refsource_CONFIRM"], "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-wxg5-g9vv-v8g9"}, {"name": "https://github.com/freescout-help-desk/freescout/commit/996a7f96337fdd8a1d1bbd0da0ec7ec85d160b11", "tags": ["x_refsource_MISC"], "url": "https://github.com/freescout-help-desk/freescout/commit/996a7f96337fdd8a1d1bbd0da0ec7ec85d160b11"}, {"name": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.209", "tags": ["x_refsource_MISC"], "url": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.209"}], "affected": [{"vendor": "freescout-help-desk", "product": "freescout", "versions": [{"version": "< 1.8.209", "status": "affected"}]}], "providerMetadata": {"orgId": "a0819718-46f1-4df5-94e2-005712e83aaa", "shortName": "GitHub_M", "dateUpdated": "2026-03-19T21:21:54.613Z"}, "descriptions": [{"lang": "en", "value": "FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209."}], "source": {"advisory": "GHSA-wxg5-g9vv-v8g9", "discovery": "UNKNOWN"}}}}

{}

{"cveTags": [], "descriptions": [{"lang": "en", "value": "FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209."}], "id": "CVE-2026-32752", "lastModified": "2026-03-20T13:39:46.493", "metrics": {"cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 0.0, "baseSeverity": "NONE", "confidentialityImpact": "NONE", "integrityImpact": "NONE", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:N", "version": "3.1"}, "exploitabilityScore": 3.9, "impactScore": 0.0, "source": "security-advisories@github.com", "type": "Secondary"}]}, "published": "2026-03-19T22:16:41.650", "references": [{"source": "security-advisories@github.com", "url": "https://github.com/freescout-help-desk/freescout/commit/996a7f96337fdd8a1d1bbd0da0ec7ec85d160b11"}, {"source": "security-advisories@github.com", "url": "https://github.com/freescout-help-desk/freescout/releases/tag/1.8.209"}, {"source": "security-advisories@github.com", "url": "https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-wxg5-g9vv-v8g9"}], "sourceIdentifier": "security-advisories@github.com", "vulnStatus": "Awaiting Analysis", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-284"}], "source": "security-advisories@github.com", "type": "Primary"}]}

{}

{"affected": [{"configurations": [{"platform": null, "status": "affected", "versions": {"scheme": "semver", "value": "[0,1.8.209)"}}], "enrichment": {"confidence": 98.0, "confidence_source": "matching", "scores": [{"score": 98.0, "source": "matching"}]}, "original": {"product": "freescout", "source": "cna", "vendor": "freescout-help-desk"}, "product": "freescout", "vendor": "freescout_helpdesk"}], "analysis": {"en": {"generated_at": "2026-03-19T23:28:33.200483+00:00", "value": {"mitigation_remediation": ["Upgrade FreeScout to version\u00a01.8.209 or later to apply the official fix that corrects the access control check in ThreadPolicy::edit().", "If patching cannot be performed immediately, restrict authenticated user access to the minimal necessary roles and monitor for any unauthorized message edits."], "summary": {"action": "Patch", "impact": "Unauthorized read and modification of all customer messages leading to data tampering and privacy breach"}, "threat_synthesis": {"affected_systems": "All releases of the freescout\u2011help\u2011desk:freescout product up to and including version\u00a01.8.208 are affected. The issue was resolved in version\u00a01.8.209; later releases are not impacted. The vulnerability specifically targets the ThreadPolicy::edit() method present in the back\u2011end API handling customer thread messages.", "description_and_impact": "FreeScout, a PHP/Laravel based help desk system, suffers from a broken access control flaw in the ThreadPolicy::edit() method, allowing any authenticated user to read and edit all customer\u2011created thread messages across every mailbox. The vulnerability effectively bypasses the mailbox permission model, enabling silent evidence tampering and constituting a GDPR compliance violation. The flaw is a classic example of CWE\u2011284 (Improper Authorization), which compromises confidentiality, integrity, and authenticity of customer communications.", "risk_and_exploitability": "The attack vector is any authenticated user, regardless of role or mailbox access, which means the exploit does not require elevated privileges or remote code execution. The description explicitly states that the flaw allows read and modify operations, so exploitation is presumably straightforward via the web interface or API. The EPSS score is not available, and the vulnerability is not listed in CISA\u2019s KEV catalog, but the broad impact across all customer messages and the potential GDPR ramifications indicate a high risk profile. An attacker who gains legitimate access to the system can silently tamper with or delete customer communications, damaging trust and exposing the organization to regulatory penalties."}}}}, "created": "2026-03-20T08:55:35.423458+00:00", "updated": "2026-03-20T11:05:57.841878+00:00", "vendors": ["freescout_helpdesk", "freescout_helpdesk$PRODUCT$freescout"]}