FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the undo-send route `GET /conversation/undo-reply/{thread_id}` checks only whether the current user can view the parent conversation. It does not verify that the current user created the reply being undone. In a shared mailbox, one agent can therefore recall another agent's just-sent reply during the 15-second undo window. Version 1.8.214 fixes the vulnerability.
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Fixes
Solution
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Workaround
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References
History
Tue, 21 Apr 2026 17:15:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Description | FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.214, the undo-send route `GET /conversation/undo-reply/{thread_id}` checks only whether the current user can view the parent conversation. It does not verify that the current user created the reply being undone. In a shared mailbox, one agent can therefore recall another agent's just-sent reply during the 15-second undo window. Version 1.8.214 fixes the vulnerability. | |
| Title | FreeScout's cross-user undo reply allows mailbox peers to recall another agent's outbound reply | |
| Weaknesses | CWE-862 | |
| References |
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| Metrics |
cvssV3_1
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Status: PUBLISHED
Assigner: GitHub_M
Published:
Updated: 2026-04-21T16:57:33.146Z
Reserved: 2026-04-14T14:07:59.641Z
Link: CVE-2026-40592
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Status : Received
Published: 2026-04-21T17:16:57.087
Modified: 2026-04-21T17:16:57.087
Link: CVE-2026-40592
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OpenCVE Enrichment
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Weaknesses